BRAININDEX OÜ · CARD INDEX / КАРТОТЕКА
Delete your Card Index account
Card Index / Картотека is provided by BRAININDEX OÜ. You can request deletion even if you no longer have the Android application. Updated 9 October 2026.
Request deletion without the app
Write from your registered account email, with the subject “Card Index account deletion”. Say that you want the Card Index service account and its associated service data deleted. If you cannot access that email, explain that to support so we can arrange identity verification. Never send passwords, login codes, database credentials, audio, contact lists or your working catalogue.
We verify the request, carry out deletion and confirm the result. If you also want deletion of a BIX identity used by other products, explicitly list those products: a Card Index request alone must not silently remove their accounts or data. This support address is the request channel; this page does not pretend that clicking an email link has completed deletion.
Delete from the application
Open Organiser → Profile → Delete Card Index account. Review what will be removed, then confirm Delete service account. Internet and authentication are required. If the server cannot confirm deletion, the app reports an error rather than claiming success.
What is deleted and what remains
Card Index push registrations, delivery tokens and AI usage records are deleted, and AI/push access is closed. Your local working records, profile and selected external sources are not erased. You control those records separately; deleting a service account is not permission to erase your company's database.
Only a minimal account identifier and closure timestamp remain to prevent old authenticated sessions from restoring service access. They remain while the underlying BIX identity exists, unless you explicitly recreate Card Index service access after a fresh sign-in. Shared BIX login data and other products' records are not deleted by the app's scoped service action. Ask support about further identity erasure or retained data. Third-party providers can have their own operational or legally required retention; see the application privacy policy.
If you used the optional RevenueCat connection check, ask support to include its separate installation record in your deletion request. The in-app scoped action does not delete RevenueCat records automatically. Do not send payment-card details or source credentials. OfferPSP and other independently connected databases are separate products and are not deleted by a Card Index service-account request.
Удаление аккаунта без приложения
Напишите на hello@brain-index.com с почты, использованной для входа. Тема: «Удаление аккаунта Картотеки». Не присылайте пароли, коды, токены, контакты или рабочую базу. Если доступа к почте нет, сообщите об этом для отдельной проверки личности.
В приложении: Органайзер → Профиль → Удалить аккаунт Картотеки. Удаляются регистрации push и учёт использования ИИ, закрывается сервисный доступ. Локальные записи, ваша внешняя база и общая BIX-identity других продуктов не удаляются автоматически. Для запрета доступа старым сессиям остаётся идентификатор и дата закрытия доступа. Если нужно удалить общую BIX-identity, явно укажите затрагиваемые продукты. Если пользовались проверкой соединения RevenueCat, укажите это в запросе: отдельная запись установки у провайдера не удаляется кнопкой в приложении. OfferPSP и другие подключённые базы — отдельные источники; удаление служебного аккаунта Картотеки не удаляет их данные. Поддержка подтвердит результат после проверки и исполнения запроса.